The satisfaction of our customers is of the utmost importance to us at Pink Ivori. If you are not satisfied with a purchase, we will happily replace or exchange items, upon receipt of the returned original product, within 5 days. Please contact us via telephone within 48 hours of receipt for an authorized return. Only authorized returns will be accepted. Call us at 1-800-706-4182 for return information and authorization.

• Refunds due to our error will be issued a call tag at our expense.
• Refunds are for the product price minus shipping charges incurred.
• Refunds will be applied after we receive the gift in the original condition.
• Refunds will not be given for outdated images or descriptions on our website. 
• Personalized items cannot be refunded.